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Phone Numbers/Who to Call - During Normal Business Hours

To speak with each benefit plan directly, contact plan Member Services: (health plans, health care and dependent care reimbursement accounts, and other supplemental benefit programs).  For individual plan phone numbers and websites click below.
 
http://ocgov.com/gov/hr/eb/pims

Call or log on to your health plan directly to:

  • Request an ID Card
  • Find or change a provider or medical group
  • Confirm your coverage and covered dependents
  • Verify covered services, copayments, deductibles, etc.
  • Verify reimbursement account balances or submit a reimbursement claim

The new County of Orange Benefits Center for:

  • Correcting enrollment elections, confirming all coverages for yourself and any dependents, uploading or finalizing dependent verification forms or other documents
  • To report a new life event such as a birth, marriage or divorce call 1-800-858-7266 from 5:00 am to 8:00 pm PT Monday-Friday

Log on to https://countyoforange.ielect.com

Username: First 4 letters your last name (or full last name, if shorter) + last 6 digits of your Social Security Number
PIN:
Your birthday (MMDDYYYY)
Follow the instructions to create a new PIN and security question, then click "Save"

If you recently made a new election, but have not yet received an ID card and need to make an immediate medical appointment or fill a prescription:

  • Call the member services department of your health plan who will be able to assist you in obtaining your health plan ID number and accessing services. Most providers can verify coverage and process claims/prescriptions electronically without an ID card as long as the proper identification numbers are provided.
  • You may also be able to print a temporary ID card from your health plans website
  • If your health plan does not show your election has been updated yet in their system and is unable to assist you further, call the Benefits Center at 1-800-858-7266 and a Benefits Specialist can conduct an “Emergency Verification Of Coverage” with your health plan.

If your first payroll deduction (Employees) was incorrect or your January pension deduction (Retirees):
Log on to the Benefits Center website or call the Benefits Center to confirm you are enrolled in the correct plan and coverage tier.  If your coverage is correct, however your deduction was not, a Benefits Specialist can escalate your issue so the necessary research and resolution can be completed.

County of Orange Message Line (714) 834-6282  - 1) to report urgent issues for the first time 2) notify the County of urgent issues previously reported that are still not resolved or 3) if you already reported an issue to the Benefits Center but have never received a call back and 4) if you are a new employee or a current employee with a recent status change and did not make your elections before December 31, 2016.

If you receive a bill for services that should be covered by your health plan:
First, call your health plan to determine if a simple processing error occurred. If the error is related to your coverage election, call the Benefits Center and a Benefits Specialist can escalate.