Telehealth is available through all County Health Plans and lets you get the care you need for a wide range of minor conditions without making a trip to your physician's office.
The service provides 24/7/365 telephone access to board-certified state licensed doctors and pediatricians who can diagnose, treat and prescribe medications (if necessary) for common health issues, that are non-life threatening. The telehealth consultation is provided by video or phone and does not include access to specialists.
You can speak to a doctor for help with a sore throat, headache, stomachache, fever, cold and flu, allergies, rash, nasal congestion, ear infection, urinary tract infection, pink eye, bronchitis, and more. Pre-registration is suggested so the service is ready when needed.
Telehealth provides a convenient, cost-effective care alternative to urgent care and can help prevent unnecessary and more costly emergency room visits. Plan ahead and register yourself and your covered dependents for your plan's telehealth benefit. Plan contact information:
Wellwise Choice & Sharewell Choice
Telehealth service is provided by Teladoc. You can talk to the doctor by phone or video. Member cost is $45 per consultation/visit until the plan deductible is met, and then member pays 10% or $4.50 coinsurance. Does not include mental health or substance use disorder services. Get started now by downloading the app, registering at Teledoc.com/bsc, or by calling 1-800-TELADOC (800-835-2362). Click here for more information.
Cigna Choice and Cigna Select
Telehealth service is provided by AmWell at 855-667-9722 or AmWellforCigna.com and MDLIVE at 888-726-3171 or MDLIVEforCigna.com for medical visits. For mental health or substance use disorder services, use Cignabehavioral.com. Member cost is $20 per consultation. Click here for more information.
Telephone appointments are available for County of Orange Kaiser members who are experiencing a minor health condition that does not require an in-person medical exam. Based on what your needs are, you may be able to address it with a doctor over the phone. When you call Kaiser they will make sure that you are 18 years of age or older; confirm that you have had at least one face to face visit with Kaiser, and they will schedule a one-hour window for the doctor to call you. Call the number on your Kaiser card to see if you are able to get the care you need without having to go to a Kaiser facility. There is no copay for telephone appointments for Kaiser members. Click for more information.
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